Refund policy

Returns & Refunds

We offer a 14-day return policy — you have 14 days after receiving your
item to request a return.

To be eligible for a return, your item must be in the same condition you
received it: unworn or unused, with tags attached, and in its original
packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@blklabelboutique.com. Once your
return is accepted, we'll email you a prepaid return shipping label along
with instructions on how and where to send your package. Please don't
send anything back before requesting a return — items sent without first
reaching out won't be accepted.

Questions about a return? Reach out anytime at info@blklabelboutique.com.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective
or damaged, or you received the wrong item, contact us right away so we
can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items can't be returned — perishable goods, custom or personalized
orders, and personal care products, for example. We also don't accept
returns on hazardous materials, flammable liquids, or gases. If you're
unsure whether your item qualifies, just ask.

Sale items and gift cards are final sale and cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have, and
once that return is accepted, place a separate order for the new item.

Refunds
Once we receive and inspect your return, we'll let you know whether your
refund was approved. If approved, you'll be refunded automatically to
your original payment method within 10 business days. Please note your
bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved
and you still haven't seen a refund, contact us at
info@blklabelboutique.com.